Return Policy

Return Policy

We want you to be satisfied with your purchase. This article explains our return policy, eligibility requirements, return window, and refund process.

Return eligibility

You may request a return for most items within 30 days of delivery.

To be eligible for a return, the item must be:

• unused or lightly used
• in its original condition
• returned with original packaging
• accompanied by proof of purchase or order number

We reserve the right to deny returns that do not meet these conditions.

Non-returnable items

Some items are not eligible for return, including:

• final sale items
• gift cards
• personalized or custom-made products
• items marked as non-returnable
• products damaged due to misuse

If you are unsure whether your item can be returned, please contact support before sending it back.

How to request a return

To start a return, contact our support team and provide:

• your order number
• the email address used for the purchase
• the item(s) you want to return
• the reason for the return

Once your request is reviewed, we will provide instructions for the next steps.

Return shipping

If the return is due to a damaged, defective, or incorrect item, we may cover the return shipping cost.

For all other return reasons, return shipping costs may be the responsibility of the customer.

We recommend using a trackable shipping method when returning items.

Refund process

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds are typically issued to the original payment method within 5 to 10 business days.

Please note that your bank or payment provider may take additional time to post the refund.

Exchanges

We currently do not guarantee direct exchanges for all items.

If you need a different item, size, or color, the fastest option may be to return the original item and place a new order.

Damaged or incorrect items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include the following details in your message:

• order number
• customer email address
• description of the issue
• photos of the item, if available

We will review the case and help resolve it as quickly as possible.

Need help?

If you have any questions about returns, refunds, or item eligibility, please contact our support team with your order number and purchase details.